on Customer Mobility

Can you switch energy marketers?

If you haven't signed up yet with an independent supplier but purchase from your utility then most people have the option to sign up through to get the best rate available. In Alberta, if you buy your gas from a rural gas cooperative, you don't have this option, and municipally owned gas companies are not required to offer this option, but may do so.

If you have signed a contract very recently and have changed your mind:

If you are near the end of your contract term and you do not want to continue with this marketer, send a request letter to the marketer for your account to be terminated at the expiry of the contract term, instead of being renewed.

If you have signed up with an independent supplier the name and phone number of the marketer will be shown on your utility bill. If you don't have a copy of your contract you can call the supplier to get one or ask when your supply contract comes up for renewal.

To make sure that you get the most competitive rate available, don't ignore your renewal notice! Instead, shop the energy marketplace to keep competition alive. Click “I'm a Residential Customer” or “I'm a Business Customer” to start checking your options.

Termination of Your Natural Gas Supply Agreement

About 90 days before the renewal date send a letter to your existing supplier requesting that your account be terminated.

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