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Energyshop.com on Customer Mobility

Can you switch energy marketers?

If you haven't signed up yet with an independent supplier but purchase from your utility then most people have the option to sign up through Energyshop.com to get the best rate available. In Alberta, if you buy your gas from a rural gas cooperative, you don't have this option, and municipally owned gas companies are not required to offer this option, but may do so.

If you have signed a contract very recently and have changed your mind:

  • Across Canada, you can cancel the contract within 10 days of signing.
  • In Alberta, you can cancel if you don't receive delivery within 30 days.
  • In Maryland, you can cancel any time by notifying the energy marketer in writing, allowing 30 days notice and paying a $25 administration charge.
  • You can cancel at the end of your agreed upon contract term. This term may be from 1 to 5 years. You must notify the energy marketer of your cancellation 60 or 120 days before the expiry date, whichever is required by your contract. In addition, since March 1, 1999 energy marketers in Ontario are required to notify customers of their contract expiry/renewal dates in advance. When you are given this notice, if you don't provide a request not to renew within 30 days of receiving that notice, your gas account will stay and “roll over” with the current supplier for another year.
  • The marketer will notify you prior to contract expiry. You may renew, or decline, or ignore the notice. If you renew, you still have 30 days in which to change your mind by notifying the company in writing. If you decline the notice, you will be supplied by the utility when your contract expires. If you ignore the notice, the supplier can renew your contract for the period of one year at the suppliers given rate.

If you are near the end of your contract term and you do not want to continue with this marketer, send a request letter to the marketer for your account to be terminated at the expiry of the contract term, instead of being renewed.

If you have signed up with an independent supplier the name and phone number of the marketer will be shown on your utility bill. If you don't have a copy of your contract you can call the supplier to get one or ask when your supply contract comes up for renewal.

To make sure that you get the most competitive rate available, don't ignore your renewal notice! Instead, shop the energy marketplace to keep competition alive. Click “I'm a Residential Customer” or “I'm a Business Customer” to start checking your options.

If you have complaints or other issues

Termination of Your Natural Gas Supply Agreement

Fill out the form below and we will remind you when your renewal date is approaching. At this date, you may send a letter to your existing supplier requesting that your account be terminated.

We will not bother you with endless amounts of junk mail. We won't give out your email address. We'll just let you know when your contract is up for renewal.

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